{"id":19416,"date":"2020-03-09T00:46:05","date_gmt":"2020-03-09T00:46:05","guid":{"rendered":"https:\/\/marvel7077.wpengine.com\/?p=19416"},"modified":"2024-02-29T22:16:05","modified_gmt":"2024-02-29T22:16:05","slug":"guide-finding-free-paid-participants-usability-testing","status":"publish","type":"post","link":"https:\/\/shopjessicabuckley.com\/blog\/guide-finding-free-paid-participants-usability-testing\/","title":{"rendered":"A Guide to Finding Free and Paid Participants for Usability Testing"},"content":{"rendered":"<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">So you\u2019ve created your initial prototype or maybe you are much further along and ready to build your app or website, but wait, have you done any <a class=\"link link--blue fontWeight-4\"title=\"user testing\" href=\"https:\/\/ballparkhq.com\/?utm_campaign=Ballpark%20SEO&amp;utm_source=marvelblog\">user testing<\/a>?<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">To make user testing worthwhile for you and your project, recruiting the right participants is crucial. They must be representative of your target group or potential users, otherwise, their feedback might not translate into something that you can use to further your design.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">There are many different ways to recruit participants, the best approach depends on your project\u2019s budget, time availability and user requirements. The great thing is that user testing doesn\u2019t have to be expensive or as time-consuming as you may think.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">We often hear from our customers that recruitment is one of the biggest pain points of user testing, so we\u2019ve curated a list of the best places and different ways that you can find free and paid participants for your user testing sessions.<\/p>\n<h1 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black fontWeight-5 lineHeight-xxl fontSize-xxl breakPointM-lineHeight-xxxl breakPointM-fontSize-xxxl\" style=\"margin-left: auto; margin-right: auto;\">Free recruitment methods<\/h1>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">On the streets with guerilla testing!<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">You might not always have access to the people you need for your research. But if you are looking for a group that don\u2019t have any experience with your product or you are dealing with very specific criteria that you can\u2019t source yourself then you can always try guerilla testing on the general public.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">This type of testing is perfect for consumer-based apps such as banking, travel, healthcare, etc and is informal, fun, low cost and yields quick results.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">We recommend incentives such as vouchers, snacks or swag to attract people to stop and spend 5-10mins with you! The ability to withstand a lot of rejection will also help.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">We\u2019ve just released the ability to launch recorded user test sessions directly from the Marvel iOS app so if you\u2019re testing mobile-based apps check it out, it\u2019s perfect for testing on the move.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Great for testing consumer-based products and ideas<\/li>\n<li>Results come in fast<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Not great for SaaS B2B products<\/li>\n<li>Not fun on cold and wet winter days<\/li>\n<li>Rejection can be hard (though the quality of incentives can counter this)<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel for guerilla testing<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Grab your laptop or phone get out on the streets<\/li>\n<li>Create your user testing project (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-test\/create\">click here<\/a>)<\/li>\n<li>Click <strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\u2018Start a test\u2019<\/strong> to launch a test from your own laptop. If you are testing for iOS, grab the Marvel iOS app and tap the video icon to launch a test on the device.<\/li>\n<li>Hand your laptop or phone over the kind participant you\u2019ve just recruited to start using your prototype<\/li>\n<\/ol>\n<div id=\"attachment_19457\" style=\"width: 730px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-19457\" class=\"wp-image-19457 size-full\" title=\"guerrilla free paid participants\" src=\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2020\/03\/photo-1567014644781-e139c24ef433-e1583714151634.jpeg\" alt=\"guerrilla free paid participants\" width=\"720\" height=\"480\" \/><p id=\"caption-attachment-19457\" class=\"wp-caption-text\">Photo from <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/unsplash.com\/photos\/ZHWInTDkuV8\">Unsplash<\/a><\/p><\/div>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Your colleagues<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If you don\u2019t have the budget or resources for recruiting participants, or are still in the process of making a case for research in your organisation, recruiting internally might be your best option.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using internal staff isn\u2019t a great idea in the long run (unless you are specifically building internal tooling), but they can be useful for piloting early designs and low fidelity prototypes. Make sure that they still represent your target audience and have not had any involvement in the development of your product.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Super quick to get results, just walk over to a desk!<\/li>\n<li>Perfect for things which have an impact on internal teams and their roles<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Not a good representation of your end-users, more of a sense check before you go out in the field<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel to test with colleagues<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Grab your laptop or phone and walk over to a desk<\/li>\n<li>Create your user testing project (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-test\/create\">click here<\/a>)<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Start a test<\/strong>\u2019 to launch a test from your own laptop<\/li>\n<li>Paste in the email addresses of the users collected by your support team<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Send<\/strong>\u2019<\/li>\n<\/ol>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19461\" src=\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2020\/03\/Tablet.png\" alt=\"\" width=\"720\" height=\"480\" srcset=\"https:\/\/shopjessicabuckley.com\/wp-content\/uploads\/2020\/03\/Tablet.png 720w, https:\/\/shopjessicabuckley.com\/wp-content\/uploads\/2020\/03\/Tablet-600x400.png 600w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Within your product<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Another popular method to recruit free participants is within your product itself.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">We also use this approach at Marvel and it\u2019s one of the best ways to hyper-target users, as you can message them in-app whilst they are doing a particular action. It\u2019s a great method and mostly automated so low effort too!<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">For example, let\u2019s say you are thinking about redesigning your My Account section of your app, with in-app messaging, you can show a popup whilst the user is viewing that part of your product and recruit them or ask for their feedback on your new design.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">This means you get the right person, at the right time, resulting in very accurate feedback.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros <\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Automated and low-effort way to recruit users<\/li>\n<li>You can use in combination with Typeform to collect data or simply prompt the user to try the Marvel prototype or user test there and then<\/li>\n<li>Potentially a huge pool of users (depending on your traffic volumes)<\/li>\n<li>Highly targeted as your messages only appear for users when they are already using parts of your product. Many in-app messaging platforms allow you to message based on location, event data and persona too.<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>This method works best for users who are already using your product so it\u2019s not ideal for reaching new markets\/audiences<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Helpful links<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Check out <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/www.intercom.com\/messenger\">Intercom<\/a> or <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/www.helpscout.com\/in-app-messaging\/\">Helpscout Beacon<\/a> for in-app messaging solutions<\/li>\n<li>Check out <a class=\"link link--blue fontWeight-4\"href=\"http:\/\/www.typeform.com\">Typeform<\/a> to survey users or use as a way to filter the right people<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel when recruiting via Product<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Create your user testing project (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-test\/create\">click here<\/a>)<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Invite participants<\/strong>\u2019, then \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Copy Link<\/strong>\u2019<\/li>\n<li>Paste in the link into your in-app message, allowing the users to take the test there and then. Alternatively, you can send it to a list of users you\u2019ve recruited via the in-app message<\/li>\n<\/ol>\n<h1 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black fontWeight-5 lineHeight-xxl fontSize-xxl breakPointM-lineHeight-xxxl breakPointM-fontSize-xxxl\" style=\"margin-left: auto; margin-right: auto;\">Leverage your customer-facing teams to recruit users<\/h1>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">This is one we use at Marvel and I absolutely love it. In most companies, it\u2019s not the product teams that speak to the end-users the most, that award goes to Support, Sales and Customer Success.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">These teams are having dozens if not hundreds of conversations each month. Whether that\u2019s users with problems, power users, or potential new customers, each giving you the ability to test and validate different things.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">The key to using internal teams to recruit is utilising the tools each team use to flag when they speak to someone who matches the criteria you are looking for.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Here are a few examples of how to utilise each team:<\/p>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Sales<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Your sales team will frequently be speaking to potential customers evaluating your tool who will often be requesting features that do not exist or are within competitor products they may already use. This provides a great opportunity to recruit them to test new features that align with those needs.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Let\u2019s say you are thinking about bringing a feature to market that solves a demand that frequently comes up in sales conversations. By using a sales CRM like Salesforce, you can use \u2018required\u2019 fields that prompt your sales team to fill in the answers to various questions that make the lead the right fit for further research.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Then each week\/month you can easily pull lists of potential people to recruit for research. We use various forms of this at Marvel and it works well!<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros:<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Great way to find people who are aware of your product but not customers yet<\/li>\n<li>Great way to find people who want specific features that you do not have yet and have a willingness to pay<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Not as suitable for general improvements and UX tweaks<\/li>\n<li>Can disrupt sales deals if don\u2019t incorrectly<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Helpful links<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>How to <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/developingflow.com\/2015\/12\/12\/requiring-fields-at-a-certain-opportunity-stage\/\">create required fields<\/a> at each stage in Salesforce<\/li>\n<\/ul>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Support<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">The heroes in your support team are constantly speaking to users with questions, feedback or problems - perfect candidates for research!<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Support can unearth users who are already familiar with your product and have reached out regarding a confusing flow or feature request. For example, a user how sends in an email asking how to use a certain feature could be a great candidate to user test your prototype of improvements around that part of the product.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If your support team uses a <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/www.appypie.com\/help-desk\/ticketing-system\/\">ticketing system<\/a> like Zendesk or Helpscout, you can create custom data capture fields or tags that the team can use when someone\u2019s email or persona matches your requirements.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Fast way to find users and validate solutions for specific problems in your existing product<\/li>\n<li>Potentially a huge pool of users (depending on your ticket volumes)<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Not great for finding users who do not already know about your product, so if you\u2019re trying to break into new markets or demographics, it may not be helpful<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Helpful links<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Use Helpscout <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/docs.helpscout.com\/article\/593-custom-fields\">custom fields<\/a> and <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/docs.helpscout.com\/article\/13-add-and-manage-tags\">tags<\/a> to enable your support team to surface the right people to recruit. Or if you use Zendesk, check out <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/203661496-Adding-custom-fields-to-your-tickets-and-support-request-form\">custom fields<\/a> and <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/203662096-About-tags\">tags<\/a>.<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel when recruiting via Support<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Create your user testing project (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-test\/create\">click here<\/a>)<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Invite participants<\/strong>\u2019, then \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Send email<\/strong>\u2019<\/li>\n<li>Paste in the email addresses of the users collected by your support team. Alternatively, you can craft your own email and paste in the link to the test.<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Send\u2019<\/strong><\/li>\n<\/ol>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Customer Success<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Customer Success teams tend to have strong, long term relationships with existing customers and will constantly be involved in conversations around the best and worst bits of your product, and probably hundreds of feature requests too!<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Keeping track of the requests and feedback can be a great way to circle back when you are ready to test your designs or conduct further research.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">We\u2019ve found the easiest way to track these CS requests is by using a simple Google sheet, unless you have several hundred feature requests each month, you don\u2019t need a fancy solution.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">This is a great way to kick off a \u2018Customer Champion\u2019 list too!<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Best place to find highly engaged users that care about making your product better, this often provides deeper and more meaningful feedback<\/li>\n<li>Provides an opportunity to create a \u2018Customer Champions\u2019 list which you can<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Just like people recruited via your support team, this method leans heavily to users who know about your product already so if you\u2019re trying to break into new markets it\u2019s not the best method<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel when recruiting via Customer Success<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Create your user testing project (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-test\/create\">click here<\/a>)<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Invite participants<\/strong>\u2019, then \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Send email<\/strong>\u2019<\/li>\n<li>Paste in the email addresses of the users collected by the Customer Success team. Alternatively, you can craft your own email and paste in the link to the test.<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Send<\/strong>\u2019<\/li>\n<\/ol>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">A very free, but very slow option - Build your own customer champions participant list<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">As you already have access to your current user base then curating a list of your most ardent supporters gives you an instant pool of potential participants for your user tests as and when you need.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">This does require some upfront planning, so this isn\u2019t something you can do at the drop of a hat, but it\u2019s a really good method of having a sustainable process for finding research participants quickly and easily. This method tends to have a high response rate as your participants are already interested in helping in making your product better.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">The process is simple, you ask all the teams within your business to add the most enthusiastic and passionate users to a list of \u2018Customer Champions\u2019. Then once you\u2019ve curated that list, simply ask them if they would be interested in trying out new features, flows, and ideas. Anyone that agrees moved into your \u2018confirmed\u2019 section.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If you want to speed things up, send out an NPS survey to your entire user base, then anyone that rates you 9 or 10, send a follow up with a request to be part of your Customer Champion participant list.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Highly engaged and responsive participants<\/li>\n<li>Once you're up and running, it becomes a powerful tool for the business<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Takes a while to build the list<\/li>\n<li>Not great for finding users who don\u2019t know about your product<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel with your Customer Champions list<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Create your user testing project (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-test\/create\">click here<\/a>)<\/li>\n<li>Click \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Invite participants<\/strong>\u2019, then \u2018<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Send email<\/strong>\u2019<\/li>\n<li>Paste in the email addresses of your Customer Champions and click send. Alternatively, you can craft your own email and paste in the link to the test<\/li>\n<\/ol>\n<h1 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black fontWeight-5 lineHeight-xxl fontSize-xxl breakPointM-lineHeight-xxxl breakPointM-fontSize-xxxl\" style=\"margin-left: auto; margin-right: auto;\">Low-cost methods<\/h1>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Using super-targeted paid ads to recruit participants<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If you\u2019re breaking into new markets or at the very start of validating an idea, recruiting via targeted paid adverts on Facebook, Twitter, LinkedIn, Instagram, Google Display Network, and Youtube are just a few inexpensive places to start your process.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">This approach works great for consumer-based apps where you may be trying to find an audience that is not easily accessible to you today. For example, if you are launching a country thousands of miles away, looking for a specific age range, skillset and interest.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">In the past, you would have to spend thousands using an agency or service on the ground to recruit users. In comparison, you can use this approach by using just $50-200 worth of ads.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">The advert can either link directly to your Marvel User Test (and use intro messages to give context) or to a form to collect enough information so you can reach back out to them when the time is right.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If you choose this method, we recommend combining it with incentives such as Amazon vouchers or swag as this audience has no connection to your product, therefore, will be less interested in helping.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Pros<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Great for recruiting people from around the world that you wouldn\u2019t normally have access to<\/li>\n<li>Works great for consumer-based apps and services<\/li>\n<li>Easy to find users who have no idea about your product<\/li>\n<li>Highly targeted due to the targeting options of the ad networks<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Cons<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Without incentives, it can be difficult to get people turning up for calls, filling out forms etc<\/li>\n<li>Quality can be hit or miss<\/li>\n<li>Can take a bit of time to work<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Helpful links<\/strong><\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/www.facebook.com\/business\/tools\/ads-manager\">Facebook ads<\/a><\/li>\n<li><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/ads.google.com\/intl\/en_uk\/home\/\">Google ads<\/a><\/li>\n<li><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/ads.twitter.com\/ads_manager\">Twitter ads<\/a><\/li>\n<li><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/business.instagram.com\/advertising\/\">Instagram ads<\/a><\/li>\n<li><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/typeform.com\/\">Typeform<\/a> for surveys and data collection<\/li>\n<\/ul>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Testing Time<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Price: Starts at \u00a360 per participant<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">TestingTime is a great way to quickly find participants based on specific demographic criteria. They can also go above and beyond to locate people based on a very detailed set of requirements (for example, a 20-year-old seafood chef in Brazil).<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">You can then add your Marvel prototype or User Testing link and send it to the participants to test.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel with TestingTime<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Head to <a class=\"link link--blue fontWeight-4\"href=\"http:\/\/testingtime.com\">testingtime.com<\/a><\/li>\n<li>Create an order on TestingTime (<a class=\"link link--blue fontWeight-4\"href=\"https:\/\/app.testingtime.com\/en\/order-testusers\/2\/usertest#!\/profile\">click here<\/a>)<\/li>\n<li>On the Setup screen, <strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">select \u2018Unmoderated\u2019<\/strong><\/li>\n<li>In the <strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\u2018Public link\u2019<\/strong> field, <strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">paste<\/strong> in your Marvel prototype link or your User Test link<\/li>\n<\/ol>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">User Interviews<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Price: Starts at $30 per consumer, or $70 per professional participant<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/blog\/art-user-interview\/\">User Interviews<\/a> helps find users from a pool of 200,000 professionals and consumers based on your criteria. You can then add your Marvel prototype or User Testing link and send it to the participants to test.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Using Marvel with User Interviews<\/strong><\/p>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Head to <a class=\"link link--blue fontWeight-4\"href=\"http:\/\/Userinterviews.com\">Userinterviews.com<\/a> and sign-up<\/li>\n<li>Create a new project<\/li>\n<li>Select '<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Unmoderated Task<\/strong>'<\/li>\n<li>Paste your Marvel prototype link or user testing link into the '<strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Details for confirmed participants<\/strong>' section<\/li>\n<\/ol>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">The Takeaway<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">We know how anxious recruiting can be, hopefully, this list gives you some inspiration about where to find your testers for your next Marvel prototype!<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Don't forget, testing can be done at almost any stage of the design process and you don\u2019t have to wait until you have a shiny, high-fidelity design - you can start testing ideas using low fidelity paper prototypes made with our <a class=\"link link--blue fontWeight-4\"href=\"http:\/\/www.shopjessicabuckley.com\/apps\">apps<\/a>.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Interested in User Testing with Marvel? <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/shopjessicabuckley.com\/user-testing\/\">Find out more here<\/a>.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If you think we\u2019ve left out a resource or tool then let us know <a class=\"link link--blue fontWeight-4\"href=\"http:\/\/www.twitter.com\/marvelapp\">via Twitter<\/a> and we\u2019ll add it to the list!<\/p>\n<h3 class=\"pageWrap pageWrap--s marginTop-l marginBottom-m c-black lineHeight-xl fontSize-xl fontWeight-5\">Further reading:<\/h3>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li class=\"LinkSuggestion__LinkSuggestionWrapper-sc-1mdih4x-0 bRwwZe\"><a class=\"link link--blue fontWeight-4\"class=\"LinkSuggestion__Link-sc-1mdih4x-2 dcwLhi\" href=\"https:\/\/shopjessicabuckley.com\/blog\/run-remote-usability-tests-using-marvel-zoom-google-hangouts\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to run remote usability tests using Marvel + Zoom or Google Hangouts<\/a><\/li>\n<li class=\"LinkSuggestion__LinkSuggestionWrapper-sc-1mdih4x-0 bRwwZe\"><a class=\"link link--blue fontWeight-4\"class=\"LinkSuggestion__Link-sc-1mdih4x-2 dcwLhi\" href=\"https:\/\/shopjessicabuckley.com\/blog\/benefits-of-becoming-design-led\/\" target=\"_blank\" rel=\"noopener noreferrer\">The benefits of becoming a design-led company<\/a><\/li>\n<li class=\"LinkSuggestion__LinkSuggestionWrapper-sc-1mdih4x-0 bRwwZe\"><a class=\"link link--blue fontWeight-4\"class=\"LinkSuggestion__Link-sc-1mdih4x-2 dcwLhi\" href=\"https:\/\/shopjessicabuckley.com\/blog\/start-your-design-led-journey\/\" target=\"_blank\" rel=\"noopener noreferrer\">Starting your journey to becoming design led<\/a><\/li>\n<li class=\"LinkSuggestion__LinkSuggestionWrapper-sc-1mdih4x-0 bRwwZe\"><a class=\"link link--blue fontWeight-4\"class=\"LinkSuggestion__Link-sc-1mdih4x-2 dcwLhi\" href=\"https:\/\/shopjessicabuckley.com\/blog\/user-testing-designers\/\" target=\"_blank\" rel=\"noopener noreferrer\">User Testing for Designers<\/a><\/li>\n<li class=\"LinkSuggestion__LinkSuggestionWrapper-sc-1mdih4x-0 bRwwZe\"><a class=\"link link--blue fontWeight-4\"class=\"LinkSuggestion__Link-sc-1mdih4x-2 dcwLhi\" href=\"https:\/\/shopjessicabuckley.com\/blog\/how-to-test-ux-design-early-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">How To Test UX Design Early On In Your Process<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>So you\u2019ve created your initial prototype or maybe you are much further along and ready to build your app or website, but wait, have you done any user testing? To make user testing worthwhile for you and your project, recruiting the right participants is crucial. They must be representative of your target group or potential users, otherwise, their feedback might&#8230; <a class=\"link link--blue fontWeight-4\" href=\"https:\/\/shopjessicabuckley.com\/blog\/guide-finding-free-paid-participants-usability-testing\/\">Read More &#65515;<\/a><\/p>\n","protected":false},"author":290,"featured_media":19453,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-19416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Taking the stress out of finding free and paid participants to help you test your designers no matter where you are in your process.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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